City Contacts

Important information

311 is the largest, most exciting customer service improvement undertaken by the City of Toronto since amalgamation. 311 improves accessibility to non-emergency City services and information and increases the City’s effectiveness in responding to public inquiries.

To requesting a non-emergency City service or to report a problem online visit 311 Toronto can also be contacted by calling 3-1-1 while inside city limits.

311′s Customer Service Representatives are available to help you 24 hours a day, seven days a week. Call volumes are highest between the hours of 8am and 6pm.

To view all city services and programs, please visit:

Other Important Numbers

  • Police (non-emergency) 416-808-2222
  • Hydro 416-543-8000
  • EMS 416-392-2000
  • City Clerk 416-392-8016
  • City Manager 416-392-8673
  • Integrity Commissioner 416-397-7770
  • Ombudsman 416-392-7062
  • Auditor General 416-392-8030
  • Transit Commission (TTC) 416-393-4636
  • Community Housing (TCHC) 416-981-5500
  • City Planning 416-392-8805
  • Public Health 416-338-7600
  • Animal Services 416-338-7297